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Member FAQ

Questions about membership

What are the basic benefits of membership?
Basic membership benefits include unlimited admission for two adults; a subscription to the members’ magazine,; invitations to member previews; a 10 percent discount in the museum's retail store, 20 percent on Member Appreciation Days (twice a year); reduced admission to lectures, films, and special events; and discounts at Bay Area retailers. Exclusive benefits are available at higher levels. Please note: benefits are for non commercial use by individual members and cannot be transferred.

How many membership cards should I have?
All membership levels come with two membership cards. If you are a Student, Teacher, Out of Region, or Active level member, each membership card admits one person. If you are a Family and Friends, Contributor, Donor, Sponsor, or Patron level member, each membership card admits two people. These admission privileges apply only to your Asian Art Museum membership.

How long is a membership at the Asian Art Museum valid?
A membership is valid for one year from the day of joining. Members receive a first annual renewal reminder from the museum two months before expiring.

If I joined and did not receive membership cards, can I still visit the Museum?
You are welcome to visit at any time. Simply bring a photo ID and our admissions staff will be able to look you up in our database and issue you a temporary membership pass until your permanent cards arrive in the mail. Membership ackowledgement letters and permanent membership cards can take between 3-6 weeks to receive.

Can I give my membership cards to family and friends to use at the Museum?
Membership cards are non-transferable. The membership cardholder must be present in order for the member guest to receive free admission on the guest card.

Who is eligible for Senior memberships?
Senior level membership is available to anyone over 65 years of age.

What is a reciprocal membership?
Members at the Contributor level and above receive reciprocal admission benefits as part of the Reciprocal Organization of Associated Museums, Western Reciprocal, and Museum Networks reciprocal museum programs. Reciprocal benefits includes free admission to visit more than 200 museums in North America for two people. Reciprocal privileges may be restricted on special ticketed exhibitions. Please note that while each membership card at the Contributor level or higher at the Asian Art Museum admits two people per card, reciprocal admission at other museums admits one person per membership card.

*If you are a reciprocal member from another museum visiting the Asian Art Museum, admission is one person per membership card. Bring both membership cards withyou for your visit. If you don't have reciprocal stickers on your membership cards, please check with your host museum whether your level of membership qualifies you for reciprocal admission. If you do qualify, please obtain necessary insignia from your museum before visiting the Asian Art Museum.

What do I do if I have lost my membership card?
You can request a one time replacement membership card at no charge. Please call 415.581.3740, email members@asianart.org, or visit us at the Membership Desk at the Museum to request a new card. Please let us know if you need one or both membership cards replaced at the time of your request.

How many guests can I bring to member receptions?
Member receptions are special opportunities for members to enjoy catered fare and view exhibitions after Museum hours. Admission to receptions is limited to two people, regardless of one’s membership level. Please check your invitation for additional event details.

How can I keep up with member events and Asian Art Museum programs?
The Asian Art Museum maintains a current calendar of events with up-to-date program information. As a member, you also receive The Asian magazine with a calendar of events. Want more information? Subscribe to the museum’s e-newsletter by e-mailing us at members@asianart.org with your name and "e-newsletter" in the subject line.

Questions about special exhibition member tickets

Is there a surcharge for members to view special exhibits?
Asian Art Museum members do not pay a surcharge to view special exhibitions.

How can I receive my member tickets?
Asian Art Museum members may visit the membership desk to receive tickets to special exhibitions.

For added convenience, Asian Art Museum members may reserve their tickets in advance online. A ticket web fee of $1.00 per ticket will apply. To reserve tickets:
  1. Go to the online tickets section.
  2. Choose the ticket type.
  3. Choose the date you would like to visit.
  4. The next screen shows a table of prices. On the "member" line there is an empty box; enter the number of member tickets you want to reserve in this box. Remember: If you are a basic membership level, you can only reserve 2 member tickets (plus tickets for children 12 and under) for that date. 
  5. The next screen will ask you to sign in using an email and password or create an account. If you have used MuseumTix before, than you will likely have an account.
  6. Can't remember your password? Please call TicketMaster at 1.866.512.6326.
  7. Once you are logged in you will be asked for a credit card number to pay the $1 processing fee to reserve your tickets.
  8. Tickets will be held at will call. On the day of your visit, you can go to the Membership Priority Entrance and to the Membership station. Please provide your photo ID and membership cards when picking up your tickets.
How do reciprocal members reserve tickets to the special exhibition?
Members of other museums with reciprocity to the Asian Art Museum may purchase tickets only at the admissions desk. Reciprocal members, including AAM and ICOM members, may be charged a surcharge fee to special exhibitions. Advanced tickets are unavailable to reciprocal members to purchase online.

Members of reciprocal museums must present at the admissions desk their membership cards with reciprocal indication, such as reciprocal stickers, and photo ID to receive free general museum admission. We do not share a database and can't look up membership records of other museums.

Will I have to wait in long lines?
Asian Art Museum Members have priority entry into the Museum. Visit the Membership Desk to receive your admission tickets to view the special exhibition. Depending on the popularity of the exhibition, you may need to wait to get into a gallery.

When is the best time for members to visit?
Larger crowds do attend on Target First Free Sundays and on the opening and closing weekends of the exhibition. Remember that members may visit the museum any time that we are open and receive unlimited free admission.

There are also members-only Preview Days of special exhibitions. Check our calendar for upcoming member events.

If you have additional inquiries, please call the Membership Department at 415.581.3740 or email members@asianart.org.