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Thank you

Visitor Services Volunteers

Information Desk & Coat Check
As a Visitor Services volunteer you are an essential part of frontline operations, extending a warm welcome to visitors when they first arrive. You’ll provide information about the museum and the San Francisco area, as well as distributing floorplans, audiotours, and assisted listening devices. In addition, you’ll check out wheelchairs and strollers, and make change for parking meters. The Information Desk and the Coat Check are staffed exclusively by volunteers.
  • Visitor Services volunteers report to the Associate Manager of Visitor Services, Admissions
  • Some periods of standing are required as well as the ability to handle visitors’ backpacks and bags
  • On-the-job training with a mentor volunteer will be provided

Expectations of Visitor Services volunteers
  • A desire to make each visitor’s Asian Art Museum experience memorable
  • An interest in and willingness to learn what you need to know to do your volunteer assignment
  • A willingness to cooperate with staff and other volunteers, accepting supervision and evaluation of your volunteer work
  • A warm, outgoing attitude with clear verbal communication skills
  • Dependable, accountable, and trustworthy – reliable and punctual for volunteer assignments
  • A neat appearance consistent with representing the museum to our visitors
  • Because we serve a diverse global audience, multilingual skills are a plus but not a requirement
  • Familiarity with and access to a computer for correspondence and scheduling

Training and time commitment
  • A mandatory orientation/interview session is required BEFORE you start volunteering (scheduled when your volunteer application is accepted for consideration)
  • On-the-job training with a mentor volunteer
  • Ongoing briefings from museum staff about what’s happening each time you come to volunteer
  • Two 4-hour shifts each month for at least 1 year (96 hours annually)
  • There are 2 Information Desk shifts daily, Tuesday through Sunday: 9:45 – 1:45 and 1:30 – 5:30 (Thursday evenings, seasonally, 5:15 – 9:15)
Complete and submit your volunteer application online.