ALERTThe Japanese Collection is currently closed for maintenance. Admission will be a flat rate ($15) with no special fees. Learn more
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Group Visits FAQ

How do I book a group visit?
Booking a group visit is easy! Simply fill out the online order form or contact Group Visits directly at 415.581.3620 or groupvisits@asianart.org.

How big does my group have to be to receive the group admission rate?
If you are visiting with ten or more people for a self-guided visit, you are considered a group and are entitled to reduced admission. Groups of any size who book a private tour also receive reduced admission.

Do you accept last-minute group reservations?
We do our best to accommodate all last-minute reservations, but we ask that groups try to reserve their visits at least two weeks in advance.

When is payment due?
Payment in full is due one week prior to your visit date. The Asian Art Museum accepts checks and credit cards for payment.

Are group tickets refundable?
Unfortunately, deposits and prepaid group tickets are nonrefundable.

What time should we arrive for our group visit?
Groups should arrive 15 minutes before the scheduled start time of your docent-led tour. If your tour starts prior to the museum opening, we will open doors early just for you!

What should we do if our group is running late?
As soon as you know that your group may be late for your reservation, please call the Guest Experience department at 415.581.3531 so that they can notify your docent.

May the group arrive early and/or stay afterwards if a docent-led tour is booked?
Yes! When you book a group visit, your admission is valid for the entire day. Please feel free to explore the galleries on your own before or after your tour. And be sure to allow enough time for a visit our museum store or lunch in the café!